Refund policy

Full refund

• We could not deliver your eSIM.
• Your eSIM does not work because of a network or supplier problem, and we cannot fix it.
• You have not installed the eSIM and you ask within 30 days of purchase, including accidental duplicate orders.

When a refund may not be possible

• The eSIM was installed and worked, or its data has been used.
• The plan’s validity period has ended.
• The plan details stated special terms before purchase, for example a plan that starts at purchase and cannot be refunded.

If something went wrong, contact us anyway. We look at every request individually.

How to ask for a refund

Email support@battuvo.com from the address you used at checkout, with a link to your order page or the order email. We reply within one business day. Approved refunds go back to your original payment method through Stripe; your bank may take 5–10 business days to show them.

Cancellations

Because eSIMs are delivered within minutes, an order cannot be cancelled once it is delivered, but an eSIM you haven’t installed can be refunded as described above.

Your rights

This policy does not limit any right you have under consumer protection law, including Ontario’s Consumer Protection Act. Please contact us before disputing a charge with your bank so we can help quickly.